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Terms of Delivery

GENERAL TERMS AND CONDITIONS
OF SALES AND DELIVERY

Effective from 1.8.2020.

These General Terms and Conditions of Sales and Delivery apply to the webshop products of Luksia, Western Uusimaa Municipal Training and Education Consortium  (hereafter the Seller) (Business ID: 0203167-9). Products are available for Luksia, Western Uusimaa Municipal Training and Education Consortium students and employees. The Seller retains the right to change the product prices and delivery charges.

Ordering
Products are ordered through verkkokauppa.luksia.fi. The order will be confirmed by e-mail including information of ordered products, prices and delivery costs. E-mail address is needed in ordering process in order to receive order confirmation. With placed order, the Customer accepts latest valid General Terms and Conditions of Sales and Delivery.

 

Order and payment confirmation
The customer will receive an order confirmation by e-mail, which includes the ordered products, the total amount of the invoice and the applicable taxes.

Purchase price and VAT
The purchase price is the price listed in the webshop at the point of purchase order has been placed. The Seller reserves right for price changes. All prices are in EUR and include current VAT.

Terms of delivery

The Customer pick up the ordered products from the nominated location. The Customer shall inspect the goods thoroughly and notify the Seller immediately, if the delivery does not correspond to the order or the delivery shows damage. The defect notification must always be made within seven (7) days of receiving an order.

Returns
The Customer has the right by the Finnish Consumer Protection Act to return and exchange the ordered products within 14 days of receiving them. The products must be returned to the Seller within the 14 days. The products must be packed in the original delivery and sales package, and packages must include all the products and items that were included in the original packages. The Customer is responsible for all the costs of returning the unwanted products back to the Seller, unless there is a clear error in the delivery due to the Seller. Product returns must always be informed to the Seller before return.

The right of refund does not apply to services or fees for certificates, unless the service paid is defective. Returns take approximately two weeks to process. The return must be accompanied by the following information: customer number, name, address and telephone number, and also the bank account number and a copy of the order confirmation.

Terms of payment

The Customer will pay the products and the delivery charges in full at the time of order before the goods are shipped. The payment must be made with either online bank for specified banks: Nordea, Osuuspankki, Danske Bank, Ålandsbanken, Handelsbanken, S-Pankki, Aktia, Säästöpankki, POP Pankki, Oma Säästöpankki or with credit card: Visa, MasterCard. The payment is made through the website of Verifone Oy (business ID: 0943819-9).

Payment Service Provider
Verifone Oy (Business ID: 0943819-9) in cooperation with Finnish banks and credit institutions acts as an implementer of the payment handling service and as a payment service provider. The name “Verifone Oy” will be shown as the recipient in the bank statement or card invoice and Verifone will forward the payment to the Seller. Verifone is an authorized Payment Institution. For reclamations related to payments, the Customer should primarily contact the Seller.

Verifone Finland Oy, Business ID: 0943819-9
Vantaankoskentie 14 C
FI-01670 Vantaa
Puhelin: +358 9 477 4330
www.verifone.fi

Force Majeure
The Seller is not responsible for preventing, complicating or delaying the delivery of the order due to a factor beyond the control of the Seller, such as war or natural disaster.

Governing law

Disputes concerning this agreement will be resolved in the Länsi-Uusimaa District Court in accordance with Finnish law.